![]() ![]() If none of the methods outlined above have worked to get back your lost files, then you'll need to use a previous backup to recover them. Or it's been more than 10 days since you upgraded to Windows 10, in which case the system deletes these files automatically. Something may have happened during the installation and copy of the previous installation was never saved. If you don't see the Windows.old folder, you may have upgraded using the clean installation process which erases everything on your computer. Double-click the Administrator account.Browse the following path: Computer Management > Local Users and Groups > Users.Search for Computer Management, click the top result to open the experience.To get back your missing personal files, you'll need to use the built-in local Administrator account using these steps: If you're upgrading from Windows 7 to Windows 10, and you created a Microsoft account during the process, your files may end up in the Administrator account, which is now disabled. How to recover files using Administrator account Once you've completed the steps, the temporary account should go away, and you should now be able to access your documents, pictures, and videos from your original account. Note: It may take a few reboots until you see your account on the sign-in screen. ![]() Roaming options are currently unavailable," then reboot your computer. If you see a message at the top that reads: "You are logged on with a temporary profile. ![]()
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